All case studiesE-commerce
Commerce Co
"We cut average response time from 4 hours to under 2 minutes. Customer satisfaction went up and we didn't hire a single extra support agent."
— Sarah Chen, Head of Customer Experience
< 2 min
Response time
from 4+ hours
12K+/month
Messages handled
without new hires
+24%
CSAT improvement
in 90 days
The problem
DMs and WhatsApp messages piled up during peak. We were losing sales and damaging our brand.
The solution
I AI handles FAQs and order updates in our brand tone. We review only when it's complex.
Results
Faster replies, happier customers, and a team that focuses on high-value conversations.